Privacy Policy

Who We Are

Moloko California Agency (“Moloko,” “we,” “us”) is a social media management agency based in Los Angeles, California. This policy explains how we collect, use, and protect information when you visit our website or use our services.

Information We Collect

Information you provide

• Name, email address, and phone number when you fill out a contact form
• Business type, service interests, and any message you include
• Email address if you opt in to our newsletter

Information collected automatically

• IP address (used for spam prevention, not stored long-term)
• Browser type, device type, and operating system
• Pages visited, time spent, and referring URL
• Cloudflare Turnstile bot detection signals (no personal data collected)

How We Use Your Information

• To respond to your inquiry and schedule a consultation
• To send you our newsletter if you opted in (you can unsubscribe at any time)
• To create and manage your lead record in our CRM (Pipedrive)
• To notify our team via internal messaging (Telegram) so we can respond quickly
• To prevent spam, fraud, and abuse of our forms
• To improve our website and services

Third-Party Services

We use trusted third-party services to process your information, including CRM, email delivery, hosting, and security providers. We do not sell your personal information.

Newsletter and Marketing Emails

If you check the newsletter opt-in box on our contact form, we will add your email to our mailing list hosted by Resend. You will receive periodic emails about case studies, growth strategies, and agency updates.

Every email includes an unsubscribe link. You can opt out at any time with one click. We honor unsubscribe requests immediately.

Data Retention

• Contact form submissions are stored in Pipedrive for the duration of our business relationship
• Newsletter subscriber data is stored in Resend until you unsubscribe
• Rate limiting data (IP-based) expires automatically within 15 minutes
• Duplicate submission prevention data expires within 2 minutes
• We do not store credit card or payment information on our website

Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Unsubscribe from marketing emails at any time
• Opt out of future communications

To exercise any of these rights, contact us at hello@moloko.agency.

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete it, and the right to opt out of its sale. We do not sell personal information.

To submit a CCPA request, email hello@moloko.agency.

Cookies

Our website uses essential cookies for functionality (such as form spam prevention). We do not use tracking cookies or third-party advertising cookies. Cloudflare Turnstile may set a cookie to verify you are not a bot.

Children's Privacy

Our services are intended for businesses and individuals aged 18 and older. We do not knowingly collect information from children under 13.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date. Your continued use of our website after changes constitutes acceptance.

Contact

Questions about this policy? Reach us at:

Moloko California Agency
Los Angeles, CA
hello@moloko.agency